Sample
Resume Styles for different jobs. Copy and paste and save on your computer or
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Melcena
Rose Darrah Type your address here |
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SKILLS PROFILE |
· Well-rounded background in human resources, training, safety, operations and consumer affairs. · Excellent experience developing and implementing a variety of corporate programs, including those that must comply with corporate, state and/or federal agency guidelines. · Skilled in developing department budgets and creating department objectives. · Experienced in writing and delivering presentations for executive meetings. |
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WORK HISTORY July 1993-present |
Sr. Administrative Assistant, Operations & Safety, Ralston Corp., Atlanta, GA · Develop yearly budgetary forecasts for three departments and ensure forecasts meet corporate guidelines. · Served on team that created short- and long-term department objectives in accordance with company goals. · Administer safety program at local plant and work with safety coordinators at company’s three other plants to address safety issues presented by employees. · Updated and implemented safety training program for product manufacturing groups at all plants, which reduced on-the-job injuries by 75%. Maintain OSHA log, analyze incidents at local site and review proposed regulations for impact on local plant. |
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June 1988-July 1993 |
Consumer Affairs Specialist, Ralston Corp., Atlanta, GA · Initiated new tracking system to follow up consumer letters sent to other departments for response; response time to consumer increased by 50%. · Achieved top ranking among eight other team members for toll-free number performance (efficiency and effectiveness in handling consumer calls). · Prepared quarterly reports, graphs and quality assurance grids for two products. · Developed Degradability Response Letter and drafted microwave, degradability and recycling information for product packages. (continued) |
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Melcena
Rose Darrah Page 2 |
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WORK HISTORY March 1987-June 1988 |
Secretary/Personnel Assistant, Human Resources, Ralston Corp., Atlanta, GA · Worked with training manager to develop and implement New Employee Orientation Program (NEOP). · Wrote New Employee Reference Guide, which helped employees better understand the company, its operations and who to contact with questions. · Assisted training manager in developing Secretarial Training Program, resulting in a more efficient, productive staff. · Assisted vice president in budget reconciliation and other activities. |
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January 1986-March 1987 |
Human Resources Clerk, Goodman and Sons, Inc., Waverly, GA · Scheduled full-time job applicants and coordinated applicant testing and pre-employment physicals. · Created and implemented service award program, including determining and ordering awards for years of service and supplying information to company newsletter. · Assisted in introducing flex benefits program and facilitated employee meetings, which helped gain employee acceptance. |
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June 1984-January 1986 |
Confidential Temporary, McClure Temporary Services, Atlanta, GA · Worked primarily in personnel departments of larger companies, handling information related to full-time job applicants. · Created, updated and verified clerical job descriptions with appropriate department heads. |
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EDUCATION 1993-current |
Undergraduate studies in Business Administration, Beacom College, Atlanta, GA |
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1982-1984 |
Undergraduate studies in Personnel Management, Beacom College, Atlanta, GA |
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ACTIVITIES/ |
· Treasurer, Ralston Activities Committee · Member, Society of Consumer Affairs Professionals · Member, National Association of Personnel Women |
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Melcena
Rose Darrah Type your address here |
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CUSTOMER SERVICE PROFESSIONAL |
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PROFILE: |
· More than 7 years’ successful experience in Customer Service & Support with recognized strengths in account maintenance, problem-solving & trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to alleviate problems in the first place. · Possess solid computer skills. Excellent working knowledge using both IBM and Mac systems; Lotus 1-2-3, Excel, WordPerfect, Microsoft Word, CT DataTrac. · Ability to train, motivate, and supervise Customer Service employees. A team player, acknowledged as “Total Quality Customer Service Professional.” · Develop plan, conduct audits and variance analyses, process payroll and payroll tax reports and filings, and maintain/update accurate inventories. |
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Synopsis of Achievements |
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Increased customer retention by 19%, from 72% to 91% Reactivated 9 key accounts ($253K/year), utilizing
persuasion/mediation skills Proactive planning led to notable increase in morale in
all departments Created customer satisfaction survey, drastically reducing potential problems |
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EMPLOYMENT: 1990 - Present |
Cellular One, Newport, RI Customer Service Representative Work with 28 sales professionals covering 2 states (Rhode Island and Connecticut), responsible for over 3,800 individual and corporate accounts. · Support sales reps in opening new accounts and upgrading existing service · Quickly and effectively solve customer challenges · Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service |
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1985 - 1990 |
Daniel Southerland, Public Speaker, Newport, RI Client Support Worked with nationally acclaimed trainer and public speaker in booking programs. Work entailed heavy cold-canvassing, working with speakers bureaus, and following up on referrals. · Instrumental in igniting revenues from $58K in 1985 to $686K in 1990 · Received Red Ribbon Award from National Speakers Bureau for fine work · Helped position Southerland to land VP position with Pilzer Seminar Group |
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EDUCATION: |
Southern New England Junior College, Providence, RI Associate of Arts: Communications & Public
Relations, 1985 |
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REFERENCES: |
Furnished upon request. |
Copyright
© 1997 by the McGraw-Hill Companies, Inc.
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Melcena Rose Darrah |
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Type your address here |
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DATA ENTRY / GENERAL
OFFICE |
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PROFILE: |
· Experienced with proprietary software for data entry and retrieval; update and maintain customer data; familiar with general office equipment including copiers, fax machines and 10-key calculators. · Skilled in customer service and telephone operations; handle customer inquiries and phone presentations in a professional manner. · Trained in various emergency situations as telephone operator; identify problems and coordinate emergency response. |
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EXPERIENCE: |
The Signature Group, Elmhurst, IL 1995-1998 Phone Service Representative Handled both dial-in and dial-out phone
contacts with tact and professionalism. Utilized proprietary software for entering
customer information into a computerized database. · Performed phone interviews and sales presentations for major clients including Montgomery Wards, CitiBank, Mobile Oil and Fleet. Ameritech, Lombard, IL 1988-1995 Information Operator Effectively handled customer inquiries for
the information center. Retrieved phone numbers and addresses from
the company database. Traveled to other company sites to assist
with special projects. · Provided critical information to emergency service departments as part of 911 operations. ·
Alertly
identified and reported emergency situations; calmly talked with victims
while coordinating emergency response |
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EDUCATION: |
Earned High School Diploma |
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Rebecca Laszlo
123 Main Street · Addison, Illinois 98109
someone@example.com · (425) 555.0139
Summary of Qualifications
Skillful and dedicated Executive
Assistant with extensive experience in the coordination, planning, and
support of daily operational and administrative functions.
v Demonstrated capacity to
provide comprehensive support for executive-level staff including scheduling
meetings, coordinating travel, and effectively managing all essential tasks.
v Proven track record of
accurately completing research, reporting, information management, marketing,
and business-development efforts within budget requirements.
v Adept at developing and
maintaining detailed administrative and procedural processes that reduce
redundancy, improve accuracy and efficiency, and achieve organizational
objectives.
v Highly focused and
results-oriented in supporting complex, deadline-driven operations; able to
identify goals and priorities and resolve issues in initial stages.
v Proficient in Microsoft Office System, Microsoft Visio®, QuickBooks, Microsoft Windows® operating system, and Mac operating system; type 90 wpm with complete accuracy.
Professional
Experience
A.
datum corporation
– Addison, Illinois 2000 to Present
Executive Assistant
Provide
high-level administrative support to Chief Financial Officer of leading
manufacturer of solid-imaging products and solutions with over $75 million in
annual revenues.
Perform
a variety of key investor-relations functions, addressing inquiries of current
and potential shareholders, communicating with marketing department regarding
investor-relations initiatives, and maintaining investor database. Collaborate
with CFO to oversee distribution of financial releases to NASDAQ. Develop
spreadsheets to improve and inform quality and risk-assessment initiatives.
Prepare meeting agendas and carefully monitor all action items.
·
Reduced
company travel expenses by $47,000 in first three months of tenure by identifying
cost-effective travel agencies and negotiating contracts with key
travel-services providers.
·
Coordinated
and hosted successful client seminars, creating invitations and promotional
materials, booking venues, and selecting guest speakers.
adventure works – Addison, Illinois 1997
to 2000
Administrative Assistant
Served
as Administrative Assistant for three partners and one principal of
financial-services firm with over 75 nationwide locations.
Directed
all administrative and project support efforts. Conducted in-depth
business-development research and compiled results for review by proposal team.
Developed presentations and scheduled all executive-level meetings and travel.
Prepared bi-weekly time, expense, and travel reports. Managed invoicing and
billing processes.
·
Designed,
coordinated, and maintained vital competitive analysis process to facilitate
implementation of aggressive company marketing strategy.
·
Successfully
oversaw license renewal for all financial service representatives.
contoso pharmaceuticals – Addison,
Illinois 1993
to 1997
Regional Assistant
Provide
administrative support for five regional medical directors in this successful
healthcare organization.
Oversaw
a wide variety of administrative functions, supporting all director-level
projects and information-management processes. Compiled and analyzed data from
monthly reports to prepare directors’ presentations to executive management.
Developed internal correspondence that facilitated effective communication and
transfer of information between five regional offices.
·
Played
key role in design of inter-office intranet, collaborating with Web developers
to identify and define essential components of site functionality.
·
Significantly
reduced time required to prepare and distribute quarterly financial reports by
spearheading implementation of electronic reporting procedures.
alpine
ski house –
Addison, Illinois 1991 to 1993
Office
Manager
Directed
day-to-day office operations, providing fundamental support to company
President and team of consultants.
Managed
accounts payable, receivable, and payroll. Oversaw administrative budget.
Prepared expense reports and credit card/bank reconciliation. Purchased all
hardware and software, performed application upgrades, and trained staff in use
of office computer resources.
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Melcena Rose Darrah 64 E. Helena St. #3 Dayton, Ohio 45405 (937) 222-7950 melrose100c@hotmail.com |
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OBJECTIVE |
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A position as a general office clerk for a major corporation |
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SKILLS PROFILE |
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· Ability to operate copy/collating machine · Knowledge of and experience with corporate mailroom procedures · Good filing and organizational skills · Experience in handling confidential paperwork · Ability to take accurate phone messages and deliver messages promptly · Good customer-relations background |
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EMPLOYMENT HISTORY |
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Copy-Machine Attendant |
1998-current |
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Contoso, Ltd., Milton, NY · Copy and collate all projects (including confidential papers) for 25-lawyer firm. · Successfully complete all jobs by time requested. · Coordinate delivery of large projects with mailroom clerk. · Initiated “rush procedure,” which guarantees “rush” copy projects of 1,000 pages or fewer will be completed within 30 minutes of submission; met all guaranteed deadlines and enhanced copy room operations. · Won the quarterly “Employee Suggestion Award” for “rush procedure”. |
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Mailroom Clerk |
1994-1998 |
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Contoso, Ltd., Milton, NY · Accurately filed and delivered mail to all company departments. · Suggested new mail code system, which reduced filing errors and increased timely delivery. · Computed amount of postage required for outgoing mail, depending on weight and classification. · Covered phones for word-processing clerk during clerk’s lunch break. |
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Waitress/Cashier |
1992-1994 |
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Coho Winery, Harris, NY · Took orders, served restaurant patrons, and assisted at the cash register. · Created “Tuesday Casino Night” theme, including food and games, which doubled the number of customers on a typically slow night. |
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EDUCATION |
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Diploma |
1992 |
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Elm High School, Harris, NY |
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Melcena Rose Darrah 64 E.
Helena Street #3 Dayton,
Ohio 45405 Tel:
937-222-7950 |
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OBJECTIVE |
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A position as a general office clerk for a major corporation |
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SKILLS PROFILE |
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Soft Skills Hard Skills
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EMPLOYMENT HISTORY |
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1986-1980
– 2003-1998 PRIVATE
SECURITY
Officer/Corporal/Sergeant
Receptionist duties Emergency Alarm systems monitoring Atmosphere and comfort equipment monitoring Emergency equipment failure monitoring and reaction Rounds internal and exterior Safety relations and security issues Acting for and as building management off hours 1980 –1975 WCXL /
WQRP Dayton,
Ohio Radio
Station Manager / Program Director: ™
Receptionist duties, ™
Radio Broadcasting duties ™
Founder & Board Of Directors ™
Retrieving recorded information ™
Station Manager and Program Director ™
Training and programming office duties ™
Organizing and canvassing for donations, ™
Production, data entry and newsletters, etc. 1975-1972 General Nutrition Center Dayton, Ohio Cashier/Manager ™
Part time sales clerk ™
Promoted to Full-time ™
Promoted to Store Manager ™
Payroll, stocking, scheduling ™
Provided quality customer service ™
Handled large amounts of cash & bagged groceries ™
Extremely accurate and consistent in cash handling
procedures ™
Performed my job in an efficient manner and kept the line
moving
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Melcena
Rose Darrah Type your address here • |
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CAREER FOCUS:
Writer/Editorial responsibilities with a magazine, PR
firm, book publisher or newspaper. |
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Experience Summary
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Education M.A., Journalism — News Editorial Option, University of California, Berkeley 1992 B.A., English, University of California, Los Angeles 1989 Professional Experience Assistant Editor — Business & Industry News, San Francisco, CA 6/93-Present Edit, rewrite, and proofread all articles for southern California’s leading business periodical, a bi-weekly publication targeting executives and entrepreneurs. Work with guest writers (many of whom have no formal training in writing) to organize and refine articles. Assist with copywriting and advertising layout. Writer, Newsroom — KTED Radio, San Ramon, CA 9/92-6/93 Wrote newscasts as intern with #1 rated station and 5th most listened to station in the U.S. Developed contacts with city officials, congressmen, and business leaders. Monitored news wire for national ground-breaking stories and developed local angles. Accompanied reporters on assignments. Fielded calls from listeners on news line. Operated equipment (reel-to-reel, tape, switchboard). Editorial Staff — Music Mania Magazine, Los Angeles, CA 4/92-8/92 Completed editorial internship with international music publication. Exposure included various aspects associated with publication. Developed contacts with record companies and PR firms. Worked with magazine during its transition from black and white to full color. Reporter — The Collegian, Long Beach, CA 2/92-5/92 Authored several front page articles and covered a variety of writing assignments. Additionally assisted with editorial functions including final editing. |
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Public Relations Assistant — KQED Channel 5, Long Beach, CA 1/89-2/92 Assisted in the writing and production of public relations materials for southern California public television station.
Copyright © 1997 by the McGraw-Hill Companies, Inc. |